Taking a service dog into a grocery store requires following some key guidelines to make sure everything goes smoothly.
Research shows that service dogs are generally seen positively and are appreciated for their role in helping people with disabilities.1 This positive recognition is supported by the Americans with Disabilities Act (ADA), which allows service dogs to enter public places, including grocery stores, without discrimination.
To make sure service dogs and their handlers have a good shopping experience while respecting others, follow these guidelines for bringing service dogs into grocery stores.
1. Service Dog Identification
Service dogs should be clearly identified, but according to the ADA they are not required to wear special vests or tags.(ref) Identifying your service dog helps store employees and other customers understand that the dog is there to assist with a disability, rather than being a pet.
However, be prepared for questions about your service dog’s role if necessary.
2. Stay under Control
Service dogs must be under the handler’s control at all times. This means the dog should be well-behaved, stay close to the handler, and not exhibit disruptive behavior.
In grocery stores, this is to ensure safety and avoid disturbing other shoppers. A well-trained service dog should be able to navigate the aisles without causing issues.
3. Avoid Food & Product Areas
Service dogs should not come into direct contact with food or products, although they are permitted to accompany their handlers through self-service food lines. However, handlers should ensure that their dogs do not sniff or paw at items on shelves.
If a service dog accidentally comes into contact with food or products, handlers should address the situation promptly.
4. Keep a Safe Distance from Other Shoppers
It’s essential for service dogs to maintain a respectful distance from other customers. This helps avoid potential distractions or discomfort for other shoppers.
Service dogs should not approach or interact with others unless necessary for their work, as this could be distracting or intrusive.
5. Proper Access & Handling
Service dogs have the right to accompany their handlers into grocery stores under the ADA, but they should be handled appropriately. This means using a leash or harness, ensuring the dog is calm and non-aggressive, and not blocking aisles or exits.
Store staff should be aware of these regulations and handle any issues with respect and understanding.
6. Do Not Put Dogs in Shopping Carts
Shopping carts are meant for carrying groceries and other items, not for accommodating animals. According to the ADA, handlers who need their service dogs to be close to them, such as those with diabetes who have glucose alert dogs, might use a chest pack or another type of carrier to keep the dog close to their body.(ref)
This setup allows the service dog to perform essential tasks, like smelling the handler’s breath to monitor glucose levels, while ensuring the dog is safely and hygienically transported.
7. Respect Store Policies
While service dogs are generally allowed in grocery stores, individual stores may have specific policies regarding their presence. It’s important for handlers to be aware of and respect these policies.
This might include designated areas for service dogs or restrictions on certain parts of the store. Handlers should check with store management if they have any concerns or if specific rules apply.
8. Notify Store Staff if Assistance is Needed
If a service dog requires special accommodations or if the handler needs assistance, it’s helpful to inform store staff. This can include needing help with carrying groceries, accessing certain areas, or addressing any immediate concerns related to the dog’s presence.
Clear communication helps ensure that both the handler’s and the store’s needs are met efficiently and respectfully.
9. Minimize Distractions
Service dogs should be trained to remain focused and avoid causing distractions. This means the dog should not bark excessively, beg for food, or engage in disruptive behavior.
Minimizing distractions is important to create a smooth shopping experience for all customers. Service dogs that are well-trained and non-disruptive are less likely to cause issues in the store environment.
By adhering to these guidelines, service dog handlers can further ensure that their shopping experience is positive and that the store environment remains accommodating and respectful for everyone.
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Davin is a jack-of-all-trades but has professional training and experience in various home and garden subjects. He leans on other experts when needed and edits and fact-checks all articles.